Privacy Policy
Your privacy matters to us at CurrentGrovePanel
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather data you willingly share. This includes your name, company name, email address, phone number, delivery locations, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is securely processed through our payment partners.
For our corporate clients, we may collect extra business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that meets your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance our website performance and understand how clients find our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
CurrentGrovePanel respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the security of your personal data with seriousness and deploy suitable technical and organizational safeguards to protect it. This includes secure storage, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during transmission between your browser and our systems.
Limited Access
Only authorized personnel who need the information to provide services have access to customer data.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your personal information is used.
To exercise these rights, please reach out to us using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to provide our services and fulfill legal obligations. Retention durations vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: approximately 3 years after the last service interaction
- Payment transaction records: around 7 years for tax and accounting requirements
- Website analytics data: about 2 years and 2 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and comparable technologies to enhance your online experience and gain insights into how users explore our site. Cookies help us remember your preferences and evaluate site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies could impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only CurrentGrovePanel and our site. We are not liable for the privacy practices of third-party sites.
We encourage you to examine the privacy policies of any third-party websites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy from time to time so you know how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
CurrentGrovePanel Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.